The Service User Participation & Empowerment Scheme

A Framework HA Service for all of their Clients.

The SUPE Advocacy Scheme

Getting Heard…

Text Box: Our role is to ensure that Framework clients can express what they think about the services they are offered, that they are listened to and responded to by Framework staff. We talk about “Dialogue not Confrontation” because we seek to encourage clients to speak to their Worker or Project Manager first in order to resolve any difficulties they may feel they have . We hear what clients have to say in 2 main ways. Firstly by clients using the Advocacy Service and secondly by projects allowing SUPE to facilitate part of or all of a client meting in their project. To find out more, click on the symbol below!

Facilitating Meetings In Projects

“Dialogue not confrontation”

We want you to be happy with the service SUPE provide to you. If you wish to comment on the service you have received from SUPE– good or bad, then please click on the button below & let us know what you think!

 

Thanks

We can also help by supporting Framework projects with their Client Surveys and by helping to facilitate special client Consultation meetings. For example we have helped a service recently to explore their House Rules by running a meeting for Staff & Clients.