The Service User Participation & Empowerment Scheme

A Framework HA Service for all of their Clients.

Getting Heard

Getting Informed—Our history

The Service User Participation & Empowerment scheme (SUPE) is a Framework Housing Association (FHA) scheme that is facilitated by Building Blocks Solutions.  Over 3 years ago, the Framework Board & Senior Management Team decided that it was important for them to be able to hear from clients & receive their views about the services that FHA provide.

They recognised that sometimes it can be difficult for clients to feel safe & to say what they feel - particularly if it is a bit negative - and so felt strongly that FHA clients should have access to an independent Advocacy Scheme.  They also wanted clients to get more involved in the decision making processes of the organisation and it’s services - including the running of FHA itself.

So a model of service was developed - which became SUPE.  A service specification was drawn up and organisations were invited to apply to run the scheme for FHA.  A panel of Senior Managers, Project Managers, Workers and Clients decided after hearing from several organisations that Building Blocks was the one to run the scheme for the next 3 years.  It has recently been decided that the contract should run for a further 2 years with 2 conditions.  Firstly an evaluation of the service should be conducted next summer (2006) and secondly that the scheme be open to full tender in Spring 2007, ready for a new 3 year contract to start in October 2007.

The SUPE scheme offers Advocacy and Empowerment support to all Framework clients.  More than just Advocacy, it aims to provide a range of ways that clients’ voices can be heard and can be involved in improving service development.  We hope this Web site tells you more about the SUPE service and gives you access to accurate & up to date information.

 

Getting Involved