The Service User Participation & Empowerment Scheme

A Framework HA Service for all of their Clients.

Getting Involved
Text Box: Framework are determined that their clients should become more involved in helping them determine the shape and direction of their services. They have started several initiatives that SUPE support clients in becoming involved. These include: THE ACADEMY STEERING GROUP - helping the Framework Academy listen to what their clients think of their services. THE CLIENT COMMISSION - is a panel of FHA clients that investigate a pertinent issue of policy and procedure. They can ask for “expert witnesses”, examine current practice and speak to other services about their practice. At the end of their “investigation” the Commission provides a report with recommendations for consideration by the Projects Sub-Committee, part of the FHA Board. PROJECT AUDIT - FHA have instigated a series of Project Audits, where the Project Audit Team made up of various workers, visit a service and, using agreed standards, prepare a report about the project’s performance. Specially trained clients are encouraged to become part of this process. RECRUITMENT PANELS– Over the last 3 years we have supported over 120 Clients in being on Client Panels for the Recruitment of Framework Workers. We have produced a Booklet of Questions used by Clients.

Helping Framework in their Decision Making and Project Development

The SUPE Scheme is a Framework Service independently facilitated by Building Blocks Solutions

 
Oval: Click here to find out how Clients can get more involved! Oval: Click here to find out how we support Framework Projects