Advocacy

The Service User Participation & Empowerment Scheme

A Framework HA Service for all of their Clients.

“Dialogue NOT Confrontation”

The SUPE Advocacy Scheme

Text Box: This part of SUPE is to help FHA clients who may be unhappy about elements of the service they are getting. The service is independent of Framework and offers an opportunity to get support in thinking about what you might want to say and how you want to say it. We believe passionately in encouraging dialogue NOT confrontation & we want clients to talk to their worker about any problems they might be having. For most Framework clients - & there are over 1400 of them - their experience of Framework is very positive. However, for a few there may be some kind of difficulty. We promise: To help clients be heard Not to judge what we hear but to ensure views are accurately conveyed to Framework staff To make the process comfortable, clear & safe as far as we can for everyone. We are not responsible for the outcome of clients’ views being expressed. Clearly Framework choose how to respond to what is said. We would rather things are ironed out with a worker before they become problematic. Our SUPE Guide to Advocacy has some handy hints about getting yourself heard. The SUPE Advocacy worker will support clients, from speaking to their worker, to supporting them through the Framework complaints process. If you want more information, please get in touch.

“Advocacy in all it’s forms seeks to ensure that people are able to speak out, to express their views and defend their rights”
The Advocacy Charter”

The Advocacy Charter was produced by Action for Advocacy & is a good set of principles that Advocacy services try to stick to. SUPE is committed to ensuring we work as closely as we can with these principles.

To find out more, please click above for a copy of the Charter.